Report #3 Governance | Harvey Stories

"The shift to prioritising people and planet alongside profits was prompted by a little something called stakeholder governance"

"Up until recently, all most businesses cared about was maximising profits and value for shareholders without considering the broader impact of your business. The shift to prioritising people and planet alongside profits was prompted by a little something called ‘stakeholder governance’ – a model that puts all stakeholders (not shareholders) and purpose at the centre of business and delivers increasing value and sustainability over time." - B Lab ANZ

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Report #3

There were no major changes to our governance in 21/22 and we’ll continue to maintain our current governance and ownership set up, including our commitment to B Corp and purpose which are both baked into our constitution. (Shared in last year's impact report)

Rebecca Smallchua is the sole director, and the company is owned 100% by Smallchua Family Trust.

We have been considering team equity or profit share, and discussing it with the team. Over the next 12 months we’ll see if there is benefit, fairness and value to everyone.

Explore 6 areas of this report

We speak to the five areas of business that were particularly important this past 12 months, then one final wrap up on goals and intention-setting for 2022-23.

Executive summary

Clients - Help conscious business grow
Team - Enable everyone to be their best
Community - Enrich the community where we operate
Environment - Regenerate and accelerate
Governance - Open, fair and efficient operations

Wrap up & goals: eyes on 2022-2023

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North West Guadalcanal Association (NWGA)

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Targets

Results

Clients | Help conscious business grow

No destructive clients. Revenue breakdown: 15% Good, 60% Great, 25% Amazing (Here’s what the classifications mean)

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No destructive clients.
Revenue breakdown: 10% Good, 66% Great, 25% Amazing

Client survey metrics

3 /5 value for money
8 / 10 likely to recommend

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3.4 / 5 value for money
8.8 / 10 likely to recommend

Maintain current revenue

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Revenue down 16% YoY

Team | Be the best versions of us

All staff spend 70%+ of their time on clients

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Spent 71% of our time on clients (over by only 76 hours).

Regular, honest check-ins about how we feel

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Stand ups, development sessions, watercooler chats, impact updates and more.

Targeted and clear personal growth, if we are better our clients will be

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Lots of on-the-tools growth, structured learning through weekly Lunch ‘n Learns and Intro to Programming at RMIT.

Improve and increase capability across team

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Elevated our tool nerd level. See here.
Expanding output skills: Market research, Web design, strategy & development, video editing, and automation strategy.

9 day fortnights, with option for 4 day weeks

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40% work 9 day fortnights, 40% part-time hours, 20% standard working hours.

Community | Lift the communities we’re part of

Protest and boycott important issues (Australia Day, Melbourne Cup)

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Yes and yes!

Buy with intention from local and discriminated groups

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We continue to be intentional about our suppliers as outlined in our policy and report the details in the Community chapter of our report. We took it one step further this year with a public call to pledge to audit suppliers in this campaign www.supplier-impact.com

Invest $20k in impact businesses plus $20k of 100% pro bono time

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We delivered some pro bono time but dropped the ball and had no official measurements in place. We also did not invest $20k in impact businesses because of the reduced revenue with Becky on maternity leave.
Sarah personally donated her photography equipment valued at around $7,500 to empower a content and brand producer in the Solomon Islands.

Have a RAP, engaged stakeholders and implemented more change

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Due to competing priorities and limited time (no lack in desire) we de-prioritised our Reconciliation Action Plan as we want to do it meaningfully and have the capacity to follow through. However, we took a few first steps outlined here.

Environment | Crank up the action on climate and environment

Be climate positive at work and at home

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We don’t track our CO2 emissions, rather we take a much more general and high emissions view. However, this year, we didn’t donate to the environment (see above) so we can’t say we countered our CO2.

Donate 5% to the environment

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We fell short here, we didn't make the donation. More details here.

Re-use, recycle and manage dangerous waste

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We continue to implement our hazardous waste policy and are on a continuous learning and improvement journey.
We repair damaged hardware and minimise purchasing of new equipment.
Personally we're all Facebook Marketplace fans.

Advocate for climate change / inspire sustainable living

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Through the work we do at The Business Pickle we have released research, reports and content on climate and the environment. Including open sourcing the Environmental Strategy we created with portable.

Governance | Operate fairly and squarely as an impact business

Maintain current ownership and governance

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Harvey is 100% owned by the Smallchua Family Trust and Rebecca Smallchua is our sole Director.

Share templates, documents, insight into business for good

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We haven’t actively done this publicly, but when people have asked, we have shared. And we’re sharing a series of things as part of this impact report.

Re-use, recycle and manage dangerous waste

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We continue to implement our hazardous waste policy and are on a continuous learning and improvement journey.
We repair damaged hardware and minimise purchasing of new equipment.
Personally we're all Facebook Marketplace fans.

Maintain B Corp score from 134.1 with workers included

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We applied for our B Corp re-certification at the end of this financial year and are pleased to report we achieved the same score (to the decimal point). Wild!

Collaborative online whiteboard for visual brainstorming and teamwork

Beautiful, easy to manage websites built low-code

Collaborating with clients, partners and each other

Collaborative design, presentation, templates.

Highest quality data layer management for consistent tracking across all platforms.

The intuitive research tool to gather meaningful data from people

Content, design, dev and collaboration tool

Digital commenting & feedback workflow tool

Flexible data and workflow platform for content management, analytics, data management.

The benchmark in eCom customer data & marketing automation

Lean frontend toolkit to rapidly build beautiful interactive experiences.

The benchmark in eCom. Create curated, beautiful and responsive experiences - built rapidly and adapt easily.

The benchmark in eCom review management, and it's built in Australia

Scalable CRM great for businesses of all sizes to manage sales, marketing, service and more.

Rapid data analysis on large scale, complex datasets